1. Introduction
Essham Al-Sharq Establishment respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our facility management services.
2. Information We Collect
We may collect information you provide directly, such as your name, phone number, email address, property details, and service requests submitted through our website, WhatsApp, phone, or in person.
We may also collect limited technical information when you use our website, including browser type, device information, and general usage data through standard analytics tools.
3. How We Use Your Information
We use personal information to respond to inquiries, provide quotes, deliver services, manage contracts, send service updates, improve our operations, and comply with legal obligations.
We do not sell your personal information to third parties.
4. Information Sharing
We may share information with trusted service providers who assist our operations, such as billing, communications, or technical support, only as needed and under appropriate confidentiality obligations.
We may also disclose information when required by law, regulation, court order, or to protect the rights, safety, and property of Essham, our clients, and residents.
5. Data Security
We apply reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.
No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.
7. Your Rights
Subject to applicable Saudi laws and regulations, you may request access to, correction of, or deletion of your personal information, or object to certain processing, by contacting us using the details below.
We will respond to legitimate requests within a reasonable timeframe.
8. Cookies
Our website may use cookies or similar technologies to improve functionality, remember preferences, and understand how visitors use the site. You can manage cookies through your browser settings.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
10. Contact
If you have questions about this Privacy Policy or how we handle personal information, contact Essham Al-Sharq Establishment at 057 056 3333 or visit our office at Al Khobar, Corniche Park, Prince Turki St, Al-Kafa'ah Center, Office 3.