1. Agreement
These Terms & Conditions govern your use of the Essham Al-Sharq Establishment website and the facility management, maintenance, and cleaning services we provide for residential buildings and communities in the Kingdom of Saudi Arabia.
By accessing our website, requesting a quote, or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.
2. Services
Essham provides professional facility management, maintenance, cleaning, and related support services as described on our website or in your service agreement.
Service scope, schedules, pricing, and deliverables are defined in your proposal, contract, or booking confirmation. We may update service descriptions on the website without affecting existing agreements.
3. Client Responsibilities
You agree to provide accurate property information, safe access to work areas, and timely cooperation needed for service delivery.
You are responsible for informing us of building rules, resident requirements, hazards, and any restrictions that may affect our teams.
4. Payments
Fees, billing cycles, and payment methods are set out in your service agreement or invoice. Unless otherwise stated, payments are due according to the agreed schedule.
Late or missed payments may result in paused services until the account is brought current, subject to applicable law and your contract terms.
5. Cancellations & Changes
Requests to reschedule, modify, or cancel services should be submitted through our official contact channels. Notice requirements and any applicable fees depend on your service agreement.
We will make reasonable efforts to accommodate changes while maintaining service quality for all clients.
6. Limitation of Liability
Essham performs services with professional care and in line with agreed standards. To the fullest extent permitted by Saudi law, we are not liable for indirect, incidental, or consequential losses.
Our total liability for any claim relating to our services is limited to the amount paid for the specific service giving rise to the claim during the relevant billing period, unless a higher limit is required by law or expressly stated in writing.
7. Intellectual Property
All website content, branding, text, graphics, and materials are owned by Essham or used with permission. You may not copy, reproduce, or distribute them without prior written consent.
8. Governing Law
These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes shall be handled through good-faith negotiation first, and otherwise before the competent courts or authorities in Saudi Arabia.
9. Contact
For questions about these Terms & Conditions, contact Essham Al-Sharq Establishment at 057 056 3333 or visit our office at Al Khobar, Corniche Park, Prince Turki St, Al-Kafa'ah Center, Office 3.